Prismatica House

Preguntas y respuestas

Actualmente enviamos dentro de España.
En España, el plazo de entrega habitual es de 24–72 horas laborables desde el envío (puede variar según zona y mensajería). En cuanto salga tu pedido, te avisamos.
El coste de envío se calcula automáticamente en el checkout según destino y tamaño/peso del paquete. Lo verás antes de pagar.
Cuando tu pedido sea enviado, recibirás un número de seguimiento para ver el estado de la entrega.
Aceptamos los métodos de pago disponibles en la tienda en el momento de la compra.
Si tu pedido aún no ha sido preparado o enviado, escríbenos cuanto antes y haremos lo posible por cancelarlo o modificarlo.
Sí. Trabajamos con minerales naturales seleccionados uno a uno. Al ser piezas de la naturaleza, pueden presentar vetas, pequeñas marcas o variaciones de color: es parte de su autenticidad.
En Prismatica seleccionamos cada pieza individualmente y no hay dos iguales. Si el producto está indicado como “pieza única”, recibirás la pieza exacta de las fotos. Si el producto está indicado como “pieza similar”, recibirás una pieza muy parecida en calidad y tamaño, con variaciones naturales.
Sí. Si quieres ver detalles, medidas o elegir entre piezas parecidas, escríbenos y te enviamos fotos o vídeo para que compres con total seguridad.
Dispones de 7 días desde la entrega para solicitar una devolución. Si es por cambio de opinión, el envío de retorno corre por cuenta del cliente. El producto debe estar sin usar y en su embalaje original.
Escríbenos dentro de las 48 horas posteriores a la entrega con fotos del embalaje y del producto. Si ha habido daño en transporte o un error de preparación, lo solucionamos con reemplazo o reembolso, según el caso.
Puedes escribirnos desde el formulario de la tienda o por el canal de atención indicado en la web. Respondemos lo antes posible en horario laboral.
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              Terminos y condiciones

              PRISMATICA supplies the products listed on the PRISMATICA website under the following Terms and Conditions. By accessing or using this website, or by placing an order, you agree to be bound by these Terms and Conditions. We recommend that you read them carefully before using our services or making a purchase.

              These Terms and Conditions apply to your use of the PRISMATICA website and to any products you purchase through it, regardless of how you access the website, including through desktop, mobile devices, or other technologies available to you at home or on the move.

              PRISMATICA reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Any changes will become effective once published on this page. We encourage you to review this section periodically to stay informed of any updates.

              The headings used in these Terms and Conditions are for convenience only and shall not affect their interpretation.

              By using this website, you confirm that you are of legal age in your country of residence, or that you have obtained consent from a legal guardian. You agree not to use our products or services for any unlawful or unauthorized purpose, nor to violate any applicable laws.

              All products offered by PRISMATICA, including minerals, crystals, and decorative or artisanal pieces, are described with the greatest possible accuracy. However, due to their natural and handcrafted nature, variations in color, shape, size, and texture may occur. Any energetic or spiritual properties mentioned are symbolic and cultural in nature and do not replace medical, therapeutic, or professional advice.

              All prices are displayed in the currency shown on the website and include applicable taxes unless otherwise stated. PRISMATICA reserves the right to change prices at any time without prior notice. Payments are processed through Shopify and its authorized payment gateways. PRISMATICA does not store or have access to your banking or card information.

              We ship to the regions indicated on our website. Delivery times are estimates only and may vary due to external factors such as customs procedures, logistics, or weather conditions. PRISMATICA is not responsible for delays beyond its control once the order has been handed over to the shipping carrier.

              Returns are accepted only under the conditions outlined in our Returns Policy, available on this website. Products must be returned in their original condition, unused, and with their original packaging. We do not accept returns for items damaged due to improper use, incorrect handling, or natural wear.

              All content on this website, including but not limited to text, images, logos, designs, and graphic materials, is the property of PRISMATICA or is used with permission and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

              To the fullest extent permitted by law, PRISMATICA shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or the purchase or use of our products.

              These Terms and Conditions are governed by the applicable laws of the country from which PRISMATICA operates, without prejudice to international e-commerce regulations.

              If you have any questions regarding these Terms and Conditions, please contact us at:
              Email: info@prismaticahouse.com

              We recommend that you print or save a copy of these Terms and Conditions for your future reference.

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